Shipping + Return

Contact us:
I want to make sure that you are in love with your new purchase! If you aren’t happy, contact me within 7 days of arrival of the original painting info@ingridandching.com

Shipping ( International + Domestic ):
Thank you for your recent purchase.
We support international as well as domestic orders. Domestic orders will comply with usps shipping schedules (no weekends / holidays). International orders will depend upon the specific deliver service used for your order. Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes. For a shipping cost estimate, please contact me at info@ingridandching.com

On average, it will take 2-3 weeks for domestic shipping and 3-4 weeks for international shipping.

This time does not include the process of varnishing, drying and packaging the art. Shipping before the piece is ready will compromise the quality.

*I wouldn’t want you to be dissatisfied with your purchase!*

Cost of shipping:
The cost is determined based on the weight and size of the painting as well as any products needed to help protect the painting during shipping.

International shipping costs are subject to duty, taxes, and other fees depending on your country’s laws.

You can also contact info@ingridandching.com for shipping cost estimate.

Refund:
A refund payment will be returned via original payment method.

Return policy:
In order to return a product, item must not show signs of damage and must be packed in the original shipping container you received it in.

Canceled item:
If you decide to cancel your order, you must do so 24 hours after placing the order. Failure to comply will result in a nominal fee.

Commissions:
Commissions are non-refundable. I have this policy in place because this is a piece of art specifically crafted around your direct criteria; made for you and your home. To guarantee your happiness, progress photos will be sent throughout the process. You can read more about the detailed process on my commissions page.

Wrong item:
If the wrong item arrives or your purchase arrives damaged i require photos to be taken on the day of arrival and email info@ingridandching.com. If this is the case i will gladly provide a refund.

Sale item:
Sale item and discount item are non-refundable.

Note:
The actual color and texture of my paintings may vary slightly depending upon lighting conditions in your home as well as the computer screen brightness when viewing online.

I reserve the right to alter shipping and/or return pricing at any time. All changes will be reflected immediately on this page.

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